What do I do if my toy won’t turn on?

Try charging it fully and ensure the magnetic connection is secure. If the issue persists, contact us for troubleshooting or warranty assistance.

What do I do if my toy won’t turn on?

Try charging it fully and ensure the magnetic connection is secure. If the issue persists, contact us for troubleshooting or warranty assistance.

What do I do if my toy won’t turn on?

Try charging it fully and ensure the magnetic connection is secure. If the issue persists, contact us for troubleshooting or warranty assistance.

Frequently Asked Questions - SVibe

Shipping & Delivery

How long does delivery take? How long does delivery take?

US: 3 - 8 business days, depending on your shipping option.

Canada: 4 - 10 business days, depending on the shipping option

Due to customs clearance the deliveries to Canada may be delayed, please consult with the courier.

How much does it cost? How much does it cost?

Shipping is free for orders above $80, under that amount, shipping is $10.

Do you ship internationally? Do you ship internationally?

Currently, we ship to the US and Canada. More countries will be added soon.

Do you offer Express Shipping? Do you offer Express Shipping?

We do offer Express Shipping for $9.99 on orders above $80 and for $19.99 for orders below $80.

How discreet is your packaging? How discreet is your packaging?

All SVibe orders are shipped in plain, unmarked packaging to ensure your privacy. There is no mention of the brand or the contents on the outside.

Can I track my order? Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.

What should I do if my order hasn’t arrived? What should I do if my order hasn’t arrived?

If your package is delayed, check your tracking link for updates. If you need further assistance, contact us through our customer support page.

Warranty

Do you offer warranty for your products? Do you offer warranty for your products?

Yes, we offer a 2 year warranty. The warranty will be applied to all purchases on our website and with our official retailers.

Please contact us through our contact form if you would like to get a replacement.

What does the SVibe warranty cover? What does the SVibe warranty cover?

The SVibe warranty covers manufacturing defects. If your product fails due to a defect within the warranty period, we will replace it at no cost to you.

Can I return the product? Can I return the product?

While we aim to make all our products as enjoyable as possible, we understand that experiences can vary. But, because of the intimate nature of our items, we cannot accept returns once the packaging seal is broken. This policy is in place to ensure the safety of both our customers and our team.

I have submitted a warranty / return request. How soon can I expect a response? I have submitted a warranty / return request. How soon can I expect a response?

Within 3 working days.

Product Information

Are SVibe's toys waterproof? Are SVibe's toys waterproof?

Most of our vibrators and masturbators are waterproof for easy cleaning and bath or shower play. Check your product’s specifications to confirm.

How do I charge my SVibe toy? How do I charge my SVibe toy?

Our devices come with a magnetic or USB charger. If you need a replacement, visit our SVibe Accessories collection to find the right charger for your toy.

How do I clean my SVibe device? How do I clean my SVibe device?

We recommend to use warm water and our SVibe Toy Cleaner to maintain hygiene and extend the life of your toy. Warm water with mild soap can also be used.

Technology

What materials are used to make SVibe devices? What materials are used to make SVibe devices?

We use only medical grade silicone for our devices. This material is non-porous, body safe, durable and easy to clean.

Were any animal products involved in making SVibe products ? Were any animal products involved in making SVibe products ?

No animal products were used.

Language

Currency