Shipping within the US can take between 4 and 8 business days.

Shipping to Canada could take 9 to 14 business days.

Due to global supply chain challenges, shipping times may be longer than usual.

Our shipping is free.

Currently, we ship to the US and Canada. More countries will be added soon.

Yes, we offer a 2 year warranty. The warranty will be applied to all purchases on our website and with our official retailers.

Please contact us through chat or contact form if you would like to get a replacement.

The SVibe warranty covers manufacturing defects. If your product fails due to a defect within the warranty period, we will replace it at no cost to you. 

While we aim to make all our products as enjoyable as possible, we understand that experiences can vary. But, because of the intimate nature of our items, we cannot accept returns once the packaging seal is broken. This policy is in place to ensure the safety of both our customers and our team.

You can expect a response within 3 working days. 

We use only medical grade silicon for our devices. This material is non-porous, body safe, durable and easy to clean. 

No, we are not using animal products while making our devices. 

Normally it would take up to 2 hours. 

Fully charged SVibe devices can work for an hour at minimum.