Shipping Policy

Shipping Policy

This Privacy Policy is effective as of June 18, 2025 and applies to all personal information collected on or after this date.

This Shipping Policy outlines the terms and conditions relating to the shipping and delivery of products purchased through svibe.com (“SVibe”, “we”, “us”, or “our”). By placing an order, you agree to the terms described below.

1. Order Fulfillment and Processing

All orders are processed within 1–3 business days unless otherwise stated during checkout or in product availability notices. Once your order has been fulfilled, you will receive a confirmation email with tracking information.

We are not responsible for delays outside our control, including carrier issues, customs clearance delays, or force majeure events.

Force majeure includes, but is not limited to, natural disasters, strikes, pandemics, carrier disruptions, civil unrest, government actions, and other events beyond our reasonable control.

2. Shipping Methods and Costs

United States

We offer both Standard and Express Shipping options within the United States:

  • US Standard Shipping
    • Cost: $9.99 for orders under $80.00
    • Free shipping for orders over $80.00
    • Estimated delivery time: 6-10 business days
    • Fulfilled from our international warehouse (China)
  • US Express Shipping
    • Cost: $19.99 for orders under $80.00
    • $9.99 for orders over $80.00
    • Estimated delivery time: 2–4 business days
    • Fulfilled and shipped from a domestic U.S. facility

International Shipping

We ship to most countries worldwide. Shipping rates and estimated delivery times vary by destination and will be displayed at checkout. At this time, we do not offer express shipping outside of the United States.

List of Countries:

  • Albania
    • Cost: 3229.99 ALL for orders under 8000.00 ALL
    • Free shipping for orders over 8000.00 ALL
    • Estimated delivery time: 6-24 business days
    • Fulfilled from our international warehouse (China)
  • Australia
    • Cost: $19.99 AUD for orders under $125.00 AUD
    • Free shipping for orders over $125.00 AUD
    • Estimated delivery time: 6-12 business days
    • Fulfilled from our international warehouse (China)
  • Austria
    • Cost: €14.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Belgium
    • Cost: €14.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Bosnia & Hercegovina
    • Cost: KM 62.99 BAM for orders under KM 160.00 BAM
    • Free shipping for orders over KM 160.00 BAM
    • Estimated delivery time: 6-24 business days
    • Fulfilled from our international warehouse (China)
  • Bulgaria
    • Cost: BGN 29.99 for orders under BGN 145.00
    • Free shipping for orders over BGN 145.00 
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Canada
    • Cost: $29.99 CAD for orders under $80.00 CAD
    • Free shipping for orders over $80.00 CAD
    • Estimated delivery time: 6-10 business days
    • Fulfilled from our international warehouse (China)
  • Croatia
    • Cost: €14.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 8–14 business days
    • Fulfilled from our international warehouse (China)
  • Cyprus
    • Cost: €23.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 8–12 business days
    • Fulfilled from our international warehouse (China)
  • Czech Republic
    • Cost: Kč 349.99 for orders under Kč 2000.00
    • Free shipping for orders over Kč 2000.00
    • Estimated delivery time: 8–14 business days
    • Fulfilled from our international warehouse (China)
  • Denmark
    • Cost: 129.00 DKK for orders under 600.00 DKK
    • Free shipping for orders over 600.00 DKK
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Estonia
    • Cost: €13.99 for orders under €80
    • Free shipping for orders over €80
    • Estimated delivery time: 7–12 business days
    • Fulfilled from our international warehouse (China)
  • Finland
    • Cost: €16.99 for orders under €80
    • Free shipping for orders over €80
    • Estimated delivery time: 8–14 business days
    • Fulfilled from our international warehouse (China)
  • France
    • Cost: €12.99 for orders under €80
    • Free shipping for orders over €80
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Germany
    • Cost: €14.49 for orders under €80
    • Free shipping for orders over €80
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Greece
    • Cost: €14.99 for orders under €80
    • Free shipping for orders over €80
    • Estimated delivery time: 8–12 business days
    • Fulfilled from our international warehouse (China)
  • Hungary
    • Cost: Ft 4999.99 HUF for orders under Ft 32,300.00 HUF
    • Free shipping for orders over Ft 32,300.00 HUF
    • Estimated delivery time: 8–14 business days
    • Fulfilled from our international warehouse (China)
  • Iceland
    • Cost: 3299.00 ISK for orders under 11500.00 ISK
    • Free shipping for orders over 11500.00 ISK
    • Estimated delivery time: 6-24 business days
    • Fulfilled from our international warehouse (China)
  • India
    • Cost: ₹1,449.00 for orders under ₹80,000.00 INR
    • Free shipping for orders over ₹80,000.00 INR
    • Estimated delivery time: 6–24 business days
    • Fulfilled from our international warehouse (China)
  • Ireland
    • Cost: €17.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 8–14 business days
    • Fulfilled from our international warehouse (China)
  • Italy
    • Cost: €13.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 6–14 business days
    • Fulfilled from our international warehouse (China)
  • Japan
    • Cost: ¥2,499.00 for orders under ¥11,700.00 JPY
    • Free shipping for orders over ¥11,700.00 JPY
    • Estimated delivery time: 4–7 business days
    • Fulfilled from our international warehouse (China)
  • Latvia
    • Cost: €14.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Lithuania
    • Cost: €14.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Luxembourg
    • Cost: €17.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Macedonia
    • Cost: MKD 1,999.99 for orders under MKD 5,000.00
    • Free shipping for orders over MKD 5,000.00
    • Estimated delivery time: 6–24 business days
    • Fulfilled from our international warehouse (China)
  • Malta
    • Cost: €18.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Mexico
    • Cost: $369.99 MXN for orders under $1,529.00 MXN
    • Free shipping for orders over $1,529.00 MXN
    • Estimated delivery time: 8–12 business days
    • Fulfilled from our international warehouse (China)
  • Montenegro
    • Cost: €32.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 6–24 business days
    • Fulfilled from our international warehouse (China)
  • Netherlands
    • Cost: €15.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • New Zealand
    • Cost: €34.99 NZD for orders under $149.00 NZD
    • Free shipping for orders over $149.00 NZD
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Norway
    • Cost: 169.00 NOK for orders under 900.00 NOK
    • Free shipping for orders over 900.00 NOK
    • Estimated delivery time: 8–10 business days
    • Fulfilled from our international warehouse (China)
  • Poland
    • Cost: zł 59.99 for orders under zł 340.00 PLN
    • Free shipping for orders over zł 340.00 PLN
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Portugal
    • Cost: €14.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Romania
    • Cost: lei 89.99 RON for orders under lei 400.00 RON
    • Free shipping for orders over lei 400.00 RON
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Serbia
    • Cost: RSD 3,499.99 for orders under RSD 10,000.00
    • Free shipping for orders over RSD 10,000.00
    • Estimated delivery time: 6–24 business days
    • Fulfilled from our international warehouse (China)
  • Slovakia
    • Cost: €15.99 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Slovenia
    • Cost: €16.49 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • South Africa
    • Cost: R 539.99 ZAR for orders under R 1,450.00 ZAR
    • Free shipping for orders over R 1,450.00 ZAR
    • Estimated delivery time: 8–14 business days
    • Fulfilled from our international warehouse (China)
  • South Korea
    • Cost: ₩19,499 KRW for orders under ₩129,999 KRW
    • Free shipping for orders over ₩129,999 KRW
    • Estimated delivery time: 5–8 business days
    • Fulfilled from our international warehouse (China)
  • Spain
    • Cost: €13.49 for orders under €80.00
    • Free shipping for orders over €80.00
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Sweden
    • Cost: 149.00 SEK for orders under 900.00 SEK
    • Free shipping for orders over 900.00 SEK
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • Switzerland
    • Cost: CHF 16.99 for orders under CHF 75.00
    • Free shipping for orders over CHF 75.00
    • Estimated delivery time: 8–12 business days
    • Fulfilled from our international warehouse (China)
  • Turkey / Türkiye
    • Cost: ₺749.99 TRY for orders under ₺3,650.00 TRY
    • Free shipping for orders over ₺3,650.00 TRY
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)
  • United Kingdom
    • Cost: £9.99 GBP for orders under £80.00 GBP
    • Free shipping for orders over £80.00 GBP
    • Estimated delivery time: 6–10 business days
    • Fulfilled from our international warehouse (China)

*Remote areas within your country may have a delayed shipping time with 14 days.

If your country is not listed or no shipping option appears at checkout, please contact our customer support team on our Contact Page for assistance and we will do our best to accommodate your shipping requests and area.

Consumer Cancellation Rights (EU/UK):
Customers in the European Union and United Kingdom have a right to cancel their purchase within 14 calendar days of receiving their order under local consumer protection laws. However, please note that intimate products which have been unsealed after delivery are exempt from return due to hygiene reasons, in accordance with Article 16(e) of the EU Consumer Rights Directive.

3. Discreet Packaging and Tracking

All SVibe orders are shipped in plain, unbranded packaging with no indication of the nature of the contents. This applies to both domestic and international orders.

All orders are shipped with tracking. Tracking links will be provided once the order has been dispatched.

Your tracking and shipping data is handled securely and in accordance with our Privacy Policy and applicable data protection laws, including GDPR.

4. Customs, Duties, and Taxes

For standard US and international orders, your package may be subject to customs duties, taxes, and import fees imposed by your local government. These charges are not included in the product or shipping price and are the responsibility of the recipient.

SVibe is not liable for any customs delays or fees incurred at the destination country.
All import-related charges are the responsibility of the recipient and will not be reimbursed by SVibe.

For all international destinations, SVibe does not currently offer Delivered Duty Paid (DDP) shipping. Any applicable VAT, customs duties, or import fees are not included in the product or shipping prices and must be paid by the customer upon delivery, where applicable.

SVibe does not collect or remit VAT, GST, or import duties for non-EU countries unless explicitly stated at checkout. Any applicable fees are the responsibility of the customer and will be charged by the shipping carrier or customs upon delivery.

5. Undeliverable Packages and Address Errors

It is the customer’s responsibility to ensure that the shipping address entered at checkout is correct. If a package is returned to us due to an incorrect or incomplete address, refusal, or failure to claim the parcel, we reserve the right to charge additional shipping fees for reshipment.
Please double-check your address before confirming your order. 

We do not ship to PO boxes, military addresses (APO/FPO/DPO), or freight forwarding services.

6. Delayed or Missing Shipments

If your order has not arrived within the expected delivery window, please first check the tracking information provided. If you require further assistance, contact us at info@svibe.com or via our Contact Page. We will work with the carrier to investigate the delay and, where applicable, take appropriate corrective action.

7. Changes to this Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

8. Currency and Exchange Rates

All prices, including shipping fees, are displayed and charged in the currency selected or indicated at checkout, based on your region and browser settings.

If you are shopping from a country with a different base currency than USD, your payment provider may apply currency conversion fees or use their own exchange rate, which may differ from the rate displayed on our site. SVibe is not responsible for any such differences or charges applied by your bank or payment provider.

Currency conversion for orders is based on the exchange rate provided by Shopify at the time of purchase. All prices shown at checkout reflect the amount you will be charged in your selected currency, excluding any additional fees your bank or payment provider may apply.

9. Non-Refundable Shipping Fees

Shipping charges are non-refundable. This applies to all orders, including returned items, package refusals, undeliverable shipments, and cancellations made after dispatch. Original shipping fees are non-refundable. Any return shipping costs incurred are not reimbursed by SVibe unless the item was damaged or incorrect.

10. Contact

If you have questions about shipping or delivery, please contact us at:

Email: info@svibe.com
Address: Amoreo Europe S.L., Amado Granell Mesado 75, 7B, 46013 Valencia, Spain

 

If you require this Shipping Policy in an alternative format for accessibility reasons, please contact us at info@svibe.com and we will be happy to assist.